Terms of service.

*Please read all terms carefully. When choosing to book an appointment, you agree to these terms.

Deposits/Cancelations

All appointments require a deposit.

The general booking and color consultation deposit is $25.

Color service (after consultation) deposit is 50% of the total cost. All color service costs are determined at your consultation.

ALL DEPOSITS, INCLUDING COLOR SERVICES, ARE NON-REFUNDABLE AND ARE DEDUCTED FROM THE TOTAL COST OF YOUR SERVICE.

LATE CANCELLATIONS AND NO-SHOWS WILL RESULT IN FORFEIT OF YOUR DEPOSIT, AND YOU WILL BE CHARGED 50% OF YOUR APPOINTMENT TOTAL.

You are allowed one reschedule up to 24 hours before your appointment time. Your deposit can be transferred once. If you reschedule less than 24 hours before your appointment or fail to set your new appointment within 20 days of the original appointment, you will forfeit your deposit.

REFUNDS

Refunds are not issued for services performed.

Any concerns communicated within one week from the initial appointment are entitled to a complimentary service to remedy any issue.

COVID-19 Reschedules

If you are rescheduling due to illness, potential illness, or an ill family member/roommate, you are required to schedule a minimum of 14 days after your original appointment or provide proof of a negative COVID test result before re-booking (this is totally voluntary and only applies if you want to rebook before 14 days).

Late Policy

Life happens; we understand!

You are allowed a 10 minute grace period.

11-20 minutes late = $10 late fee

20+ minutes late = immediate cancellation

NO CALL NO SHOW = 50% of your total will be charged to the card on file. No call/no show is determined 20 minutes after your appointment time.

*Please understand that being late can cut into your consultation time to determine your goal and how to achieve it. Being on time ensures your appointment runs smoothly.

Color Service Policy

A color consultation must be booked a minimum of 24 hours before your color service (48 hours for weekend appointments).

Deposits for color consultation do go toward the cost of your service. However, if you book a consultation and choose not to have your hair colored, you will not be refunded your deposit/consultation fee.